Having the best chat bot for messenger is a must for any business looking to stay connected with their customers. Here are some of the most amazing ways that you can use your Facebook Messenger chatbot to connect with your audience.
In addition to responding to questions, Facebook Messenger bots can also send automated content blasts. These are great for building brand awareness and educating your audience about your business.
1. It’s easy to set up
Why Messenger Bot App Has The Best chat bot for messenger
It’s easy to set up and customize your Facebook messenger bot. You can choose from an assortment of triggers or customize your own, and then launch your bot with a single click. You can also add a link to your Facebook page that triggers the bot when someone clicks it.
You can even create a personalized welcome message for new users. It will be displayed in the Messenger window when they start a conversation with your bot.
In addition, the bot automatically saves user attributes like avatar, name, and URL. This feature helps you meet customer expectations and provide a faster and more personalized experience.
With this type of service, your customers will never have to wait around for a human to answer their question or help them book a service. This makes it a great way to improve customer satisfaction and keep them loyal.
What’s more, you can use this app to collect feedback from your customers in a seamless manner. This is a great way to make sure your bot is meeting customer needs and that it’s performing well.
Moreover, the app allows you to reply privately to comments and questions that people send you through your bot. This means that you can respond to private messages from your audience at any time of the day, with a custom message that matches your brand.
2. It’s fast
Facebook Messenger is the top chat app in the world, and the platform has grown rapidly since it first hit the scene. It’s a great platform for businesses to interact with their customers and grow their brand. Moreover, it’s easy to set up and use, and can be a great way to get your mission in front of the right audience.
It’s also an ideal tool for customer service. It provides a direct line of communication with clients and helps you answer their questions quickly and efficiently.
For example, 1-800-Flowers has a bot on Facebook Messenger that can request delivery addresses, show users specific flower arrangements and take orders right from the screen. It can also process payment via Facebook’s built-in e-commerce tools, which are perfect for businesses who want to make purchases directly from their customers without leaving Messenger.
Similarly, Sephora’s engaging Kik bot offers personalized makeup tips and product recommendations to a young audience. It’s a great example of how bots can be used to revolutionize a brand’s customer service strategy, as well as their marketing and advertising efforts.
Another example is Tarjimly, a bot created by Javed Abeyseker that connects refugees and aid workers across the globe. The bot allows refugee translators to communicate with their clients, and aid workers can send audio notes.
The app has been used by a number of humanitarian organizations, including Red Cross and Oxfam, to connect their employees with new volunteers and clients. It also uses machine learning to analyze the data it receives, which is important for helping people find jobs and improve their lives.
Messenger’s recent update to its bot platform allows brands to deliver promotional content. However, it’s still a challenge for bots to adhere to Facebook’s guidelines and ensure that they’re providing value to users.
3. It’s secure
Whether you’re trying to build an e-commerce chatbot or looking for ways to connect with potential customers, Facebook Messenger is an excellent platform. With 1.3 billion monthly active users, it’s an ideal place to deploy your bot.
One of the best features of Messenger is that it offers a rich suite of tools for bot developers. This includes payment processing tools for e-commerce and analytics that can give you insights about your bot performance at a granular level.
The platform also offers an easy-to-use and intuitive user interface for creating chatbots. There are a variety of free and paid options available.
In addition, the platform integrates with most popular apps and services. This is critical for many businesses, especially when it comes to e-commerce and customer service. For example, if someone messages your customer service team asking how their order is progressing, it’s crucial that you have an easy way to respond.
Besides, the app can also be used to request information from your audience, like their email address and phone number, which you can later use for your email marketing campaigns.
The platform also includes features to improve the user experience, such as incorporating emoji and GIFs into the chat. This makes it look more natural and personal, and it helps make the user feel more engaged with your brand. Plus, it adds color and movement to the conversation. This is an important aspect for any chatbot to take advantage of, because it can help increase the likelihood that a user will engage with your bot.
4. It’s affordable
If you want to stay competitive in today’s market, it’s important to offer your customers the best service possible. One way to do this is by using chatbots for your customer support needs. These automated customer support tools can handle questions about return policies, help people track their deliveries or even book appointments – all without leaving Messenger.
There are hundreds of bots available to help you get started with messaging your customers, and many of them have a crucial feature that will make your life easier: bot-to-human handoffs. These help you save money and avoid errors because your bot can send users to human agents whenever they need assistance.
While some of these companies target larger, enterprise-level customers (and their plans can get pricey quickly), others like MobileMonkey have free and inexpensive options for small businesses and startups. And they also have powerful paid plans that can be helpful for bigger businesses with more sophisticated needs.
To help your customers discover your chatbot, Facebook has a discovery tab in its mobile messenger app that displays local bots and nearby places and businesses to message. To add your bot to this, simply submit a request to Facebook and let them know what you have to offer.
Another way to promote your bot is to link to it from your website, FAQ pages, or contact form. For example, nightclub franchise Sankeys used a Messenger bot to sell tickets to their 25th anniversary tour.
Chatbots are a great way to bypass inbox competition and improve your sales conversions by engaging customers directly with your brand. You can even use them as part of your email marketing strategy.
5. It’s customizable
Whether you are looking to build a chat bot for Facebook Messenger or any other platform, this is the best app for your needs. It can help you drive sales, automate marketing campaigns, and engage your audience with no coding skills required.
One of the key benefits of using a bot is that you can reach out to potential customers in a more personalized way than you could before. With the help of AI, the bot can ask basic questions to identify the needs and wants of your potential customers, then direct them to your customer support or sales team for more details.
Another important benefit is that you can customize your greeting message so that your users get a better sense of who you are and what you do before they begin a conversation with you. For example, Fandango and National Geographic use custom greeting messages to entice their users to learn more about their products.
In addition, Facebook has recently launched quick reply options and new functionality to allow bots to send GIFs, audio, and video clips to their users to “get your brand’s personality across.” These updates are a great opportunity to communicate with your audience in an engaging way.
When setting up a bot, you need to ensure that it’s compliant with Facebook’s Platform Policies. For starters, you need to create a Page Access Token. Then, you need to submit the app for review. This is done through the app’s settings. Once it’s approved, the bot can be published to the Messenger platform. This process takes only a few days to complete, but it’s important to be sure that your app is ready before submitting it to Facebook for review.